This section explains our withdrawal procedure and refund policy.

General. We consider a family's registration request to be a well-intentioned commitment to take that class and pay all fees associated with it, and we assume that families do not request a class they believe they are likely to drop later. Holding a seat in a class prevents other interested families from taking that seat and commits income to the teacher.

Failure to Deliver. If we ever determine that we cannot deliver or have failed to deliver academically or technically what we have committed, we will cheerfully refund all monies paid for that commitment.

Family Registration Fee. If due to placement test failure or lack of seat availability we cannot offer a family at least one requested section, we will refund the Family Registration Fee.

Dropped Courses and Withdrawal Fees. We encourage families considering withdrawing from a course to notify us prior to deciding, because we have proven successful at helping with alternatives that are in the better interest of the student. This approach also usually avoids fees associated with a drop.

Our drop fees are explained on the Tuition and Fees page.

Overpayment Refunds. If you paid by credit card, we will refund your credit card. Otherwise we will refund by check. Unless the overpayment is due to an error on our part, we will deduct from all refunds a fee of 3% of the amount of the refund, to cover our costs.

Mutual Responsibility. We deal in good faith with our families and we expect the same from our families. In rare cases, we may determine that a family has acted irresponsibly in the registration process or during the school year. When this occurs we first attempt to approach that family to resolve the situation. If those attempts fail, we withdraw that family from all classes, return tuition and fees, and ask the family not to enroll again.