If you are in a meeting and lose your individual audio, please try each of the following until your audio is restored:
- Press the red Reconnect Voice button and wait 15 seconds.
- Leave the meeting, close/quit GP6, re-open GP6, and rejoin the meeting.
- If you still have trouble, please visit TPS Live Support for further assistance.
To verify or troubleshoot GP6 audio prior to and outside a meeting:
- Perform or confirm a Mic Test. The Mic Test must be passed immediately before the Server Test, or the Server Test results will be inconclusive.
- If the Mic Test passes, proceed to the Server Test. If the Mic Test fails, perform each of the next steps until the Mic Test passes:
- Try different speaker/mic selections from the drop-down.
- Check Playback/Record defaults in your operating system.
- Try a different headset. (If no other device works, specifically try a USB headset: Plug it in, reboot, verify that it shows up in the operating system playback devices, then select in GP6 Playback device.)
- Once the Mic Test passes, then perform a Server Test.
- If the Server Test passes, you are ready for class. If the Server Test fails, perform each of the next steps until the Server Test passes:
- Quit GP6, restart GP6.
- Reboot computer.
- Reboot router (and computer).
- Try disabling security or parental controls software, as these are common causes of blocked audio.
- If using GP6 standalone version, try the Chrome browser version (or vice versa).
- Unplug your USB headset then plug it back in.