TPS Technical Support
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System Status
We post updates of system/network status in StudyPlace Messages. If StudyPlace is unavailable, we provide updates via Twitter.
Support Options
Frequently Asked Questions

We provide you prompt expert assistance and support. Most questions are answered in our searchable Frequently Asked Questions. For routine admin or tech questions, please check there first.

Live Support

For all academic, admin or tech questions, the best way to seek live assistance is TPS Live Support. Live Chat support is conveniently accessible all day (except during school breaks) from your family or student StudyPlace desktop, or from the Chat tabs all over our web site. Please note that we do not offer Tech Support by phone. Instead we use an application that allows us to see your screen (with your permission) and walk through things with you. Please use TPS Live Support to initiate a Tech Support session.

For tech questions and issues, you are also welcome to email tech@pottersschool.org. This will provide you a Support Ticket, and you will usually receive a reply within 1-2 days. However, most tech issues require us to see your screen or walk you through something, so we may invite you to TPS Live Support to continue a Tech Support interaction.

For more Academic or Admin Support information, please go to our Admin Support page.
Install (or Update) and Test GatherPlace (GP6) Classroom Software
Before enrolling, you are required to test the GatherPlace (GP6) conferencing software on each computer and each network you plan to use for TPS classes. (Please note that GP6 replaces GP5 from 2015-16 and prior. GP6 is completely new software, not simply a GP5 upgrade.) If you are new to GP6, here is a short video to help you get started.

If you are in a hurry or have a slow connection, GP6 in the Chrome browser is your fastest option. Overseas students will find the Chrome browser option easier to manage too. The Chromebook and Chrome browser versions are a little less capable than the Windows and Mac versions, but they are sufficient for students and easier to manage.

Windows and Mac OS
  1. The Windows or Mac OS version of GP6 provide the best classroom experience. This option is fully supported.
  2. Please download and install the GP6 classroom software:

    Download GP6

    If you have an older 32-bit Windows computer, you will need this GP6 instead (if you are not sure, please visit TPS Support and ask):

    Windows 32-bit GP6

  3. Once the software is installed (or updated), use first the Mic Test and then the Server Test buttons to test the software on your system. It is not necessary to login, nor to enter an access code, for testing.
    • It is often helpful to reboot your computer after installing or updating conferencing software. It is sometimes helpful to reboot your router too. If you have trouble, please try this first.
    • If you have firewall, parental controls, or content blocker software, it may need to be configured to allow GP6 to operate (blocking software is the most common cause of not getting audio). This may be necessary each time you update GP6 as well (depending on your system and software).
  4. If you want to also test your student login to GP6, or if you are looking for how to go to class, please see these instructions.
  5. If you have questions or problems, please visit our live support for assistance.

Chromebook OS or Chrome browser (not on tablets...yet)
  1. The Chromebook OS and Chrome browser version of GP6 can be used as an alternative to the Windows or Mac OS version. A few minor features are limited.
  2. In the Chrome browser, go to www.pottersschool.org/gp6.
  3. Once the browser application is loaded, make sure to "Allow" access to your microphone. Then use the Mic Test and Server Test buttons to test the software on your system. It is not necessary to login, nor to enter an access code, for testing.
  4. To share slides application windows in class, Chrome browser GP6 users will be prompted to install a Chrome plug-in. This is a one-time install, and will not be required after the first time.
    • It is often helpful to reboot your computer after installing or updating conferencing software. It is sometimes helpful to reboot your router too. If you have trouble, please try this first.
    • If you have firewall, parental controls, or content blocker software, it may need to be configured to allow GP6-in-Chrome to operate (blocking software is the most common cause of not getting audio).
  5. If you want to also test your student login to GP6, or if you are looking for how to go to class, please see these instructions.
  6. If you have questions or problems, please visit our live support for assistance.

Older GP6 classroom software (use this if directed by TPS Support)

Windows GP6 1.2.33

OSX (Mac) GP6 1.2.32

Chromebook GP6 1.2.33

GatherPlace (GP6) and StudyPlace System Requirements
  • 2 GHz Intel dual-core processor (note that this is a requirement for the operating system to run conferencing software, not specifically for GP6)
  • 4 GB RAM required (6 GB RAM recommended -- this is a recommendation for the operating system to run well, not just for GP6)
  • Windows: Windows 10, 8, and 7. Windows 7 and 8 support is limited. Older versions are not supported.
  • Macintosh: Mac OS X 10.12 Sierra, OS X 10.11 El Capitan, OS X 10.10 Yosemite, OS X 10.9 Mavericks. Older versions are not supported.
  • High speed internet (fiberoptic, cable or DSL). Note that satellite and mobile ("hotspot") internet are inherently less stable and may not be suitable for internet conferencing -- each location must be individually tested. Similarly, public access internet (e.g., coffee shops, hotels, libraries) is often unsuitable for internet conferencing -- each location must be tested individually.
  • USB Headset with microphone. Speakers, earbuds, and omni-directional microphones (such as are on laptops and web cams) are not suitable for classroom use.
  • Firewalls and filters (e.g., parental controls) are at the discretion of each user, and each user is responsible for maintaining their own filters to support GatherPlace and StudyPlace.
  • StudyPlace Browser: Chrome or Firefox are recommended. Other browsers may be used, but are not supported.
Install Legacy GP5 Classroom Software
For current TPS students, legacy GP5 software is used in some TPS courses for tests and assigments on the GP5 Whiteboard. For complete instructions for using legacy GP5 Whiteboard for tests and assignments, please see this guide instead of these instructions.

If you are new to TPS and want to view Sample Classes, then please follow these instructions. Since our Sample Classes were recorded in prior years, they are recorded on prior software. We will replace them all in 2016-17. In the meantime, the GP5 classroom software is required to view Sample classes.

  1. Log into your StudyPlace account. (If you don't have a family account with TPS, please register your family to create one. This also automatically creates your StudyPlace account. It is free, and all you need is your name and email address.)
  2. On your StudyPlace desktop (black background, yellow banner with your family name on top), click the Start button (on top).
  3. Click GP5 Setup. Follow the setup steps provided from there.
  4. The legacy GP5 classroom software software is also available for manual download: Windows (5.0.63.24) | Mac (5.0.63.26)
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