Between 8 am and 9 pm U.S. ET Monday through Thursday, and 8 am and 2 pm U.S. ET Friday, we are generally available on Live Chat to answer basic administrative and technical questions (note that during school breaks
, our availability will be more limited). If we cannot answer your questions during the session, we will collect information needed by other staff to open a support ticket and get back to you to answer your question.
If we are not available by Live Chat, please open a support ticket by email. Please direct administrative questions to email@example.com
and technical questions to firstname.lastname@example.org